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Terms and Conditions of Service

Effective Date: June 23, 2026

Welcome to KirayaPe, owned and operated by KirayaPe Fintech Private Limited ("Company", "we", "us", "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "tenant", "landlord", "you") and KirayaPe. By downloading, accessing, or using the KirayaPe mobile application, website, and services, you express your full consent and agreement to these Terms. Please read them carefully before using our platform.

1. Regulatory and Compliance Overview

KirayaPe acts solely as a technological facilitator providing a platform to streamline rent routing, deposit collections, security deposit financing matchmaking, and property discovery. KirayaPe is not a bank, a licensed credit broker, a payment system provider, or a Non-Banking Financial Company (NBFC) under the Payment and Settlement Systems Act, 2007, or the Reserve Bank of India (RBI) Act, 1934. All payment transactions, lending, and credit score activities are routed through fully licensed financial institutions, banks, payment aggregators, and credit rating bureaus.

2. Account Registration and KYC Compliance

To access our payment, credit, and listing features, you must register and maintain an active account. You represent and warrant that all registration data provided is truthful and accurate. Under the Prevention of Money Laundering Act (PMLA), 2002, and RBI Know Your Customer (KYC) Master Directions, KirayaPe mandates Aadhaar-based KYC, PAN verification, or matching identification checks before enabling transactions or loans. Any accounts suspected of providing false information or violating verification checks will be suspended immediately without prior notice.

3. Payment Facilitation and Payout Service Level Agreements (SLAs)

All rent collections, transactions, and card payouts processed via KirayaPe are facilitated through RBI-licensed payment aggregators and commercial banks.

  • Convenience and Processing Fees: Applicable card processing convenience fees and gateway charges are clearly shown to the tenant prior to transaction confirmation. All fees are non-refundable once the transaction is successfully processed.
  • Disbursal Timings & Delays: While UPI and Net Banking transfers are typically routed instantly, credit card rent payouts are usually settled within 2 to 24 business hours. The Company is not liable for delayed payouts arising from banking network outages, card brand delays, public holidays, or incorrect bank routing coordinates entered by the user.
  • Refunds on Failed Payments: If a payment fails but the user's account is debited, the funds are held securely by the acquiring bank. The refund will be credited back to the original source account automatically within 3 to 7 business days in accordance with NPCI and RBI refund mandates.

4. Security Deposit Loans & NBFC Matchmaking

Security deposit financing products featured on the KirayaPe platform are loan facilities underwritten, approved, and disbursed solely by our RBI-registered NBFC partners. KirayaPe holds no authority to underwrite, issue, or extend credit lines directly. By applying for a Rent Loan, you grant explicit consent to the Company and its NBFC partners to pull your credit information from registered bureaus (CIBIL, Experian, Equifax) under the Credit Information Companies (Regulation) Act, 2005. Delayed loan repayments will incur interest charges and penalties as mandated by the lending NBFC and reported to the credit bureaus.

5. Limitation of Liability and Disclaimers

KirayaPe provides its platform and matching systems on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding property accuracy, landlord behaviors, tenant creditworthiness, or the physical conditions of properties listed. To the maximum extent permitted by the Constitution and laws of India, KirayaPe Fintech Private Limited, its directors, employees, and partners shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from property disputes, financial losses, or platform downtime.

6. Governing Law & Dispute Resolution

These Terms shall be governed by, interpreted, and construed in accordance with the laws of the Republic of India. Any dispute, controversy, or claim arising out of these Terms or the breach thereof shall be subject to the exclusive jurisdiction of the competent courts located in Noida (Uttar Pradesh) and New Delhi, India.